Refunds and cancellations

This policy is part of our terms. If you buy as a consumer, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 give you rights that this policy doesn't take away.

Products (plugins, models and builds)

Products are digital files you get straight away from our Discord server. When you buy one, you ask for immediate access and confirm that you understand you lose your right to cancel once the download starts.

• Before you download: you can cancel within 14 days of buying for a full refund. Email us before running /download for that product.
• After you download: we don't refund because you changed your mind.
• If it's faulty or not as described: tell us and we'll fix it or replace it. If we can't, you're entitled to a refund.

Custom work

You pay the estimated hours up front, after we accept your request and quote a price. Declined requests and quotes you don't pay are never charged. By paying, you ask us to start straight away, and payments are final once work has started, except where the law gives you a right to cancel:

• If you're a consumer and cancel within 14 days of paying, we refund what you paid minus the value of the work done up to then (the hours worked at the quoted price).
• Once the work is finished and delivered, it can't be cancelled.
• If the work isn't done with reasonable care and skill, or isn't what we agreed, tell us: we'll put it right, and if we can't, you're entitled to some or all of your money back.

If you buy as a business (for example, for a server you run commercially), the consumer cancellation rights above don't apply, but we'll still put right work that isn't what we agreed.

How to cancel or ask for a refund

Email [contact email: to be completed] with your Discord username and what you bought or requested. You can also tell us in your Discord ticket. Refunds go back to the card or method you paid with, within 14 days of us agreeing them.